Job Description

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Overview: Our client is looking for a Junior Telecommunications Analyst to join their team for a 2-to-3-month contract period. This position works collaboratively with the existing onsite team located Southern Maine. The Telecom Analyst will assist in implementing a new communications system at our clients site. What you will be doing: Configuration & Deployment

• Support the implementation and management of telecom systems, ensuring seamless operation

• Package and deliver telephony equipment to multiple client facilities in Southern Maine and the Seacoast area in New Hampshire

• Perform basic rack mounting and wiring of various telephony equipment in structure wiring closets.

• Document and maintain accurate records of telecom inventory, contracts, and service agreements

• Provide support and project coordination for telecom-related initiatives, including upgrades and installations

• Telephone handset configuration and installation, including voice mail End User Support

• Provide general telephone support; adds, moves, and changes before and after the Ring Central go-live

• Collaborate with senior analysts to troubleshoot telecom service issues and propose effective solutions

• End user support and deskside training on hardware and software

• Work with various third-party service providers to resolve customer service issues affecting delivery of telephone services to end users

• Make simple repairs to equipment

What you must have:

• 1 to 3+ years' experience in supporting telephone equipment.

• Technology knowledge and experience working with premise and cloud based UCaaS solutions.

• Ability to diagnose and troubleshoot various telecommunication technologies.

• Familiarity with voicemail, ACD, and call center applications.

• Proven customer service skills.

• Proficiency in Microsoft Office Suite, particularly Excel for data analysis

• Familiarity with telecom management software and tools

• Basic understanding of network troubleshooting tools and methodologies

• Required Education: Associate Degree in Computer Science or related field or equivalent experience.

• Excellent verbal and written communication skills

• A proactive approach to problem-solving with a willingness to learn

• Ability to work collaboratively in a team environment

• Strong organizational skills with the ability to manage multiple tasks

• Ability to effectively prioritize and manage multiple tasks

• This role requires successful candidates to be based in-person at our clients site in York, Maine

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