Job Description

The ideal candidate will be an ambitious and enthusiastic consultant who will nurture needs and deliver Microsoft Business Applications solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications.

What will the Dynamics Platform Owner/Functional Consultant be doing day-to-day?

As Dynamics CE platform owner, plan and oversee the strategy for Dynamics CE, vision, prioritisation of projects and alignment to client and Microsoft roadmap.

Communicating effectively and transparently with your colleagues and clients

Collaborating in teams made up from both partner and client colleagues especially the Dynamics CE Platform Manager

Lead and oversee:

• Estimating, planning and managing your own work to priorities
• Preparation and facilitation of user workshops
• Perform cost-benefit analysis and ROI for proposed systems
• Work with end-users to understand requirements and document them
• Provide a solution summary to clients that can meet their requirements
• Write detailed Business Requirement, Gap fit analysis and Functional Design documentation
• Define functional design for Power Platform and Dynamics 365 customer engagement first-party apps
• Work with Designers, Developers, and product SME's on the project to ensure solutions built meet requirements
• Working with technical developers of Azure and Power Platform pro-dev components to make use of those in your solutions
• Participate in testing to ensure the functions developed fulfil the business requirements
• Prepare detailed training guides and user manuals
• Deliver Training to clients and end-users
• Getting involved in sales activities

What type of experience does the Dynamics 365 BA/Functional Consultant need to be successful in this role?

Overall 15+ years of IT experience

Must have 10+ years of experience as Business Analyst with Microsoft Dynamics CRM

Experience acting as Dynamics CE platform owner. Responsible for business vision, prioritisation and roadmap Language is English. Spanish not required though a benefit

Strong understanding of Microsoft Dynamics 365 & experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365 and latest Agentic AI /Co-Pilot capabilities and use/benefits within and around Dynamics CE solutions

Strong client facing communication skills

Experience of defining solutions on the Power Platform: Power Apps, Power Automate, Power Virtual Agent

Understanding of when to use Dataverse (common data service) and Dataverse for Microsoft Teams platforms

Experience of designing solutions in one or more of the Dynamics 365 customer engagement first-party applications: Sales, Customer Service, Field Service, Marketing, Sales Insights, Customer Insights, Customer Service Insights

Used to working in iterative deliveries, scrum or agile

Experience of turning need into solution ideally, but not necessarily, in a consultancy

The ability to explain complex and technical things simply

Curiosity, talent and the skills to learn more

Intelligently solving problems

What education and certification credentials are needed for this role?

Educated to degree level or equivalent

Certification in one of the following is highly desirable

MB-210: Microsoft Dynamics 365 Sales

MB-230: Microsoft Dynamics 365 Customer Service

MB-200: Microsoft Power Platform + Dynamics 365 Core

PL-200: Microsoft Power Platform Functional Consultant

And ideally certification in one of the following:

MB-240: Microsoft Dynamics 365 Field Service

MB-220: Microsoft Dynamics 365 Marketing

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